Privacy policy

This Privacy Policy and Cookies is intended to explain how My Baby Box collects, stores, and processes your personal data and other information that may be collected for statistical analysis purposes.

Animalesko, Lda, headquartered at Rua do Rebôlho nº4 2565-432 - Torres Vedras, NIPC PT514850620, is responsible for the website mybabybox.pt, and is committed to ensuring the privacy and protection of customers' and visitors' personal data, following all legal and regulatory standards in force.

My Baby Box reserves the right to periodically update and change its Privacy Policy and Cookies to reflect any changes in the way our customers' personal data is processed or legal terms. At My Baby Box, the most recent and current version of the Privacy Policy and Cookies will be displayed, and it is advisable to check it periodically for any updates or changes.

Guiding Principles

The main objective of this policy is to consolidate the relationship of trust and proximity between My Baby Box and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them as data subjects.

Legal Basis

My Baby Box acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR), and the applicable data protection legislation in all processes involving the processing of personal data.

According to the GDPR Agreement, personal data is defined as: "Any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more specific factors of the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person."

Data Protection

We use various measures to ensure the security of the information collected, the protection of the collected personal data, preventing unauthorized use, alteration, or access, unauthorized disclosure, loss, or destruction.

As the data subject, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request the store to export or delete it.

Data Collected

Customer Registration or Purchase

When registering or purchasing at My Baby Box, the following data is collected: email, name, address, postal code, locality, telephone, and VAT/Tax Identification Number (NIF/NIPC). The data collected through the customer's purchase process will be processed automatically and intended for order processing, such as order shipping or invoice issuance.

Contact Form

My Baby Box may also request personal data in contact forms, including name, email, and other information provided by the visitor.

Navigation on My Baby Box

Data related to navigation on the store is also always collected. Examples of this type of data include device and browser information, network information, and IP address.

Purpose of Data Collection

Personal data is collected and processed for the following purposes:

Service provision:

- Compliance with tax obligations

- Order shipping

- Order processing

- Invoicing Problem resolution such as cancellation, product returns, or refund of the product and/or service value in accordance with applicable law

- Customer support: clarifying doubts about products, My Baby Box operation, or any other question requested by the customer

 

Direct Marketing (e.g., email marketing):

So that the customer is updated on order statuses or any news in My Baby Box, we may send emails and/or SMS with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about the processing of registered orders.

For marketing purposes, My Baby Box may consider and use certain data such as viewed products, products in wishlist, or left in the abandoned cart.

Marketing communications are made after and with the prior consent of the customer.

In any case, My Baby Box seeks to ensure that the information and data collected and used are adequate for the described purposes and do not constitute an invasion of the customer's privacy.

When do we collect data?

Data is collected when there is customer registration at My Baby Box, newsletter subscription, completion of the contact form, order registration, or during store navigation.

What are your rights and how can you exercise them?

The data subject has the right, at any time, to request access, rectification, opposition, export, and/or deletion, as well as the right not to be subject to automated decisions.

The customer can exercise any of these rights with My Baby Box by submitting a request sent to the following address ohmy.babybox@hotmail.com. The customer can also file a complaint with the National Data Protection Commission (CNPD).

Data Retention

Data retention

My Baby Box is required to retain information for tax and audit purposes in accordance with applicable law.

Animalesko, Lda stores your data for 5 years due to specific requirements and practices inherent to My Baby Box and its sector of activity, or until the customer requests their deletion from the database.

The data subject may, at any time, request to access, rectify, or delete their personal data by sending an email to hello@mybabybox.pt.

If the customer registers at My Baby Box, they can verify, edit, or delete their personal information at any time from the customer area on My Baby Box.

At the customer's request, My Baby Box may change certain customer data associated with registered orders.

Data Sharing

My Baby Box does not transfer or sell any type of personal data to another entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the proper consent of the data subject.

Any third party with whom the customer's data may be shared is required to use it exclusively as a means of executing the proper operation of its service on behalf of My Baby Box.

My Baby Box may also disclose personally identifiable information under special circumstances, such as when certain actions violate the Terms and Conditions of the business or when compliance with court orders requires it.

Cookies

My Baby Box uses cookies on the website. The cookies used do not collect information that identifies the visitor but rather how they interact with the store website. The data collected is used for statistical purposes, service provision, and improving the service and user experience.

What types of cookies are used?

Analytical Cookies: They are used for the purpose of creating and analyzing statistics to improve the operation of the website, without ever collecting personal information

Functionality Cookies: They save the user's preferences regarding the use of the site so that it is not necessary to reconfigure the site each time you visit it

Third-Party Cookies: These cookies are created from third-party services, such as Google, Youtube, Facebook, among others. They may be used to show you advertising related to your actions on the website

 

For any questions related to the protection of your personal data or about the cookies used, you can contact us at the following address: hello@mybabybox.pt.