Legal notice
In case of dispute, any consumer residing in Portugal and in the European Union can exercise their right to complain to an official, third-party, impartial entity to the process. In this context, My Baby Box provides all the information so that you can exercise your right to complain.
If for any reason you are dissatisfied with the purchase made in our online store, you can resort to an Alternative Dispute Resolution (ADR) entity for consumer disputes, as listed below:
- Lisbon Consumer Conflict Arbitration Center
- CIAB - Center for Information, Mediation and Consumer Arbitration (Consumer Arbitration Tribunal)
- CNIACC - National Center for Information and Arbitration of Consumer Conflicts
- European Commission
You can also formalize your complaints and grievances regarding purchases made in our online store by contacting My Baby Box via email at hello@mybabybox.pt.
To find out more information about these processes, we also suggest consulting the Directorate-General for Consumer Affairs website: www.consumidor.pt.
What is alternative consumer dispute resolution? It is a mechanism that allows all consumers to resort to official entities that can assist in resolving any conflict with a trading entity, without first needing to open a litigious process in courts.
What is the role of these entities in conflict resolution? These entities act as intermediaries between the consumer and the trader who is the subject of the complaint. The intermediary can impose a solution on both parties or seek to bring them together so that a solution can be reached. Alternative dispute resolution is usually less expensive, less formal, and faster than the judicial process.